This is rare but happens to users who have multiple modems on one account or have multiple addresses (vacation homes? on single account). If you do get a screen saying “this device cannot be activated, call 1-800-XFINITY”, you will have to call them since your account is not capable of self-activation. If it fails multiple times, you will have to call Comcast. We have seen it failing in some instances. you will get a final screen showing activation is complete.Īfter this, modem is activated and you browse internet through your new purchased modem. Step-5: Click Continue and it may again reboot your modem and modem will come online again. Step-4: Click continue/next and it will run some remote tests on modem and present with connection established screen Step-3: you will be asked to create a new username, passwords and service address info. If you have username/password, you can just simply login with your credentials(skip step-3). Step-2: Enter Comcast XFINITY account Number and Phone number associated. Step-1: Once the modem is online, open the web browser on your laptop and enter following address: Newer portal is completely black in color and much faster. Note: Since Xfinity/Comcast has updated their portal, screenshots do not match but process and steps are very similar. Plug the other end into a working power outlet that. Plug the power supply cord into the round socket all the way to the right on the back of the router. Plug the other end of the Ethernet cable into the internet modem or router. If you attempt to install before this step, it will fail. Plug the Ethernet cable into the yellow port on the back of the WNR1000 router.
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